Community Consignment Policy

Last updated: August 24th 2026

Pokémon TCG Canada offers selected products for sale through our Community Consignment program. These products are owned and fulfilled by approved members of the Pokémon TCG Canada community while the purchase itself is completed through the Pokémon TCG Canada store.

Identifying Consignment Products

Consignment products are clearly identified on the applicable product listing as Community Consignment.

A consignment product will include the following notice:

This item is being sold by an approved Pokémon TCG Canada community member. The listing has been reviewed by us, but the item will ship directly from the member's location in Canada.

Your Purchase Is With Pokémon TCG Canada

Customers purchase consignment products through Pokémon TCG Canada using our normal checkout.

Payment is processed through our store, and Pokémon TCG Canada remains your point of contact for questions, order issues, refunds, disputes, or other customer service matters relating to the purchase.

Customers should not need to contact the consigning member directly.

Listing Review

Consignment products may remain in the possession of the consigning member until they are sold.

Before a listing is approved, we review the information, photographs, condition details, pricing information, and other information supplied for the item.

The consigning member is required to confirm that they own the item, have the right to sell it, and that the information provided about the product is accurate.

Because the item may not physically pass through Pokémon TCG Canada's possession before sale, our review may rely on photographs and information supplied by the consigning member unless otherwise stated on the listing.

Authenticity and Condition

Consigning members are required to accurately represent the authenticity and condition of all products submitted for sale.

Product photographs form part of the listing and customers should review them carefully before purchasing individually photographed products.

Any known material damage, defects, alterations, or other significant condition issues must be disclosed in the listing.

If an item received is materially different from its listing, please contact Pokémon TCG Canada promptly so that we can review the issue.

Shipping and Fulfillment

Consignment products ship directly from the consigning member's location in Canada.

Because of this, an order containing both Pokémon TCG Canada inventory and consignment inventory may arrive in separate packages.

An order containing products from more than one consigning member may also arrive in multiple packages.

Applicable shipping charges are displayed during checkout.

Consignment orders are generally required to be shipped within 5 BUSINESS DAYS of the order being provided to the consigning member.

Tracking will be provided when required by the shipping method or value of the shipment.

Mixed Orders

Products fulfilled directly by Pokémon TCG Canada and products fulfilled by community consignors may be purchased in the same order.

Separate portions of the order may have different shipment dates, carriers, tracking numbers, or delivery dates.

Receiving one parcel does not necessarily mean that the entire order has been delivered.

Returns, Refunds and Order Problems

Our general Return and Refund Policy continues to apply except where a consignment product listing or this policy provides additional terms.

If a consignment product arrives damaged, is the wrong item, appears materially different from its listing, or does not arrive, contact Pokémon TCG Canada rather than the consigning member.

We will review the issue and coordinate with the consigning member where necessary.

Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection law.

Cancellations

A consignment order may be cancelled before fulfillment at Pokémon TCG Canada's discretion.

Once a consignment item has been shipped, cancellation might no longer be possible and the applicable Return and Refund Policy will apply.

Lost or Damaged Shipments

Customers should report lost, damaged, or missing consignment shipments directly to Pokémon TCG Canada.

We may request photographs of packaging, photographs of the received item, carrier documentation, or other information reasonably necessary to investigate the issue.

Pokémon TCG Canada will coordinate any required investigation with the consigning member and shipping carrier.

Customer Information

Consigning members receive only the information reasonably necessary to fulfill the shipment.

Customer information must only be used for fulfilling the applicable Pokémon TCG Canada order and may not be retained, used for marketing, or used to contact customers for unrelated purposes.