Refund policy

Last updated: August 18, 2026

Pokémon TCG Canada wants you to receive your order exactly as expected. Due to the collectible nature of trading cards and sealed Pokémon TCG products, we do not offer general returns or exchanges for change of mind. This policy explains when a refund, replacement, return, or preorder cancellation may be available.

Sealed Products

All sealed products are final sale and are not eligible for returns or exchanges.

This includes booster packs, booster bundles, Elite Trainer Boxes, collection boxes, tins, displays, decks, and other factory-sealed Pokémon TCG products.

We cannot accept sealed products for return, even if they remain unopened, because we cannot verify how a product was stored, handled, or whether its packaging or contents may have been altered after delivery.

If you receive the wrong sealed product, or the product is materially damaged during shipping, please contact us within 7 days of delivery so we can review the issue.

Preorder Cancellations

Preorders may be cancelled before the order has shipped. Approved preorder cancellations are subject to a 10% cancellation/restocking fee, calculated on the price of the cancelled preorder item(s).

The remaining balance will be refunded to the original payment method.

Once a preorder has shipped, it is considered a sealed-product purchase and is subject to the final-sale terms outlined in this policy.

If Pokémon TCG Canada is unable to fulfill a preorder, the affected item will be refunded in full and the 10% cancellation/restocking fee will not apply.

Trading Card Singles

Trading card singles are eligible for review if:

the card arrives materially damaged during shipping;
you receive the wrong card;
the card, language, finish, or condition materially differs from the product you ordered; or
an item is missing from your order.

We do not accept returns of trading card singles for change of mind, market price changes, ordering the wrong card, or other buyer preference reasons.

Card condition is assessed in good faith using commonly accepted trading card condition standards. Minor manufacturing variations, centering differences, print lines, surface variations, or other characteristics consistent with the advertised condition may not qualify as damage or an incorrect item.

Damaged, Incorrect, or Missing Items

Please inspect your order when it arrives. If an item is damaged during shipping, incorrect, or missing, contact us within 7 days of delivery at contact@pokemontcgcanada.ca.

Please include:

your order number;
a description of the issue;
clear photographs of the affected item;
photographs of the shipping packaging and mailing label if the shipment was damaged; and
any other information reasonably requested so we can review the issue.

Please keep the item and all original shipping materials until we have completed our review. Packaging may be required for a carrier claim.

Returns

Do not send any item back to us without contacting us first. Returns sent without prior authorization may not be accepted.

If we determine that a return is required, we will provide return instructions. Where the return is the result of our error or an eligible shipping-damage claim, we will provide or reimburse reasonable return shipping as applicable.

Returned items must be received in the same condition in which they were delivered, except for damage that was the subject of the approved return.

Refunds and Replacements

After reviewing an eligible claim, we may offer a replacement, refund, partial refund, or other appropriate resolution depending on the circumstances and product availability.

If a refund is approved, it will be issued to the original payment method. Please allow up to 10 business days after the refund is processed for your bank or credit card provider to post the funds to your account.

Original shipping charges are generally non-refundable unless the refund is being issued because of an error by Pokémon TCG Canada, an eligible shipping-damage claim, or where otherwise required by law.

Lost or Delayed Shipments

Shipping delays and missing shipments are handled in accordance with our Shipping Policy.

Untracked letter shipments do not include tracking or delivery confirmation, so we cannot determine the location of an untracked shipment once it has entered the postal system. Please refer to our Shipping Policy for applicable waiting periods and instructions for reporting a shipment that has not arrived.