Shipping policy

Last updated: August 10, 2026

Pokémon TCG Canada ships orders within Canada and to the United States. This Shipping Policy explains our order processing times, available shipping methods, delivery estimates, preorder handling, international shipping, and what to do if there is a problem with your shipment.

Where We Ship

We currently ship to valid addresses within Canada and the United States.

The shipping methods and rates available for your order will be displayed at checkout based on your delivery address, order value, package size, weight, and the types of products being purchased.

Order Processing

Orders are generally processed within 1 to 3 business days, excluding weekends. Processing may take longer during major releases, promotions, periods of high order volume, severe weather, carrier disruptions, or other circumstances outside our reasonable control.

You will receive an order confirmation after your purchase. For tracked shipments, tracking information will be provided once the order has been prepared and the shipping label has been created. Tracking may not update until the carrier accepts or scans the shipment.

Shipping Methods

The shipping options available at checkout may include:

Untracked letter shipping. Available for eligible Pokémon TCG singles and other small card orders. Cards are sleeved and shipped in a protective rigid mailer. This service does not include tracking, delivery confirmation, or regular delivery updates.
Tracked shipping. Available for singles and required for sealed products, graded cards, oversized items, higher-value orders, and orders that do not qualify for letter shipping. Tracking information will be sent to the email address associated with the order.
Free tracked shipping within Canada. Eligible Canadian orders with a merchandise subtotal of $99 CAD or more after discounts and before taxes qualify for free tracked shipping.

Untracked letter shipping may not be offered when an order exceeds the applicable size, weight, value, or packaging limits. Pokémon TCG Canada may upgrade an order to tracked shipping when necessary to protect the shipment or meet carrier requirements.

Orders containing both singles and sealed products may require parcel shipping even if the singles would otherwise qualify for untracked letter shipping.

United States Shipping

We offer shipping to eligible addresses in the United States. Available shipping methods and rates are displayed at checkout in the currency shown for your order.

Eligible singles and other small card orders may qualify for untracked letter shipping. Sealed products, oversized products, higher-value orders, and orders that exceed letter-mail limits require tracked parcel shipping.

International shipments may be subject to customs processing, duties, import taxes, tariffs, brokerage charges, or other fees imposed by the destination country or shipping carrier.

Pokémon TCG Canada does not currently collect United States duties or import taxes through our online checkout. Depending on the shipping service used and applicable customs requirements, import-related charges may be incorporated into the shipping service or otherwise assessed during the import process.

Customs requirements and carrier procedures can change. Pokémon TCG Canada is not responsible for delays caused by customs processing or border clearance.

Delivery Estimates

Delivery estimates shown at checkout begin after the order has been processed and accepted by the shipping carrier. Processing time is separate from transit time.

All delivery dates and transit times are estimates only and are not guaranteed. Delivery may take longer for rural, northern, remote, or international destinations, during holidays, severe weather, customs processing, service interruptions, or periods of unusually high carrier volume.

Untracked shipments do not provide delivery scans or tracking updates. Please allow up to 15 business days after receiving your fulfillment confirmation before contacting us about an untracked shipment within Canada that has not arrived.

For untracked shipments to the United States, additional transit and customs processing time may be required. Please allow a reasonable additional period before contacting us regarding a delayed international shipment.

Preorders

Release dates shown for preorder products are estimates provided for reference and may change without notice. Preorders are subject to supplier availability and allocation.

Orders containing both in-stock and preorder products will generally be held until every item in the order is available. To receive in-stock products sooner, please place them in a separate order. Additional shipping charges may apply if you ask us to split an existing order.

If we are unable to fulfill a preorder because of reduced allocation, cancellation, or another availability issue, we may cancel the affected item and issue a refund to the original payment method.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or has been fulfilled.

If an order is returned because the address was incorrect, incomplete, refused, or left unclaimed, we may arrange reshipment at the customer's expense. Alternatively, we may refund the returned merchandise after it is received, excluding shipping charges and other delivery-related costs that have already been incurred.

Delayed or Missing Shipments

If a tracked shipment has not arrived within the carrier's estimated delivery window, please check the tracking information and contact us at contact@pokemontcgcanada.ca. We will review the shipment and, where appropriate, assist with a carrier investigation or claim.

Because untracked letter shipping does not include tracking or delivery confirmation, we cannot view its location, confirm its current status, or obtain delivery scans.

If an untracked Canadian order has not arrived after 15 business days, please contact us so we can review the order and available shipment information. International shipments may require additional time due to customs or cross-border processing.

Damaged, Incorrect, or Missing Items

Please inspect your order after delivery. If your order arrives damaged, contains an incorrect item, or is missing an item, contact us within 7 days of delivery at contact@pokemontcgcanada.ca.

Please include your order number, a description of the issue, and clear photographs of the product, shipping packaging, and mailing label. Keep all original packaging until we have completed our review, as it may be required for a carrier claim.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, rates, operational practices, carrier requirements, customs requirements, or other business, legal, or regulatory reasons. The revised policy will be posted on this website with an updated revision date.